Elevating IT Excellence with Skilled Technicians and Strategic Growth

Kendra IT is a small but growing IT and communications company specializing in new installations and servicing computer network infrastructure, fiber optic, and communications equipment. Their clientele includes school districts, hospitals, and public libraries. Their name was changed this year to Division 27 to reflect the designation of Division 27 as communications on construction blueprints.

For a small company in a very competitive field, their clientele must perceive them to be “up to the challenge” within a playing field of larger competitors. A highly skilled and credentialed staff is critical to their credibility and growth. As Kendra IT – Division 27 continues to grow, not only will the number of technicians need to grow, but their skill levels will also need to increase. This increased knowledge will allow each staff member to advance in their career and ensure that Division 27 is viewed as a trusted service provider. BICSI Installer certifications are recognized credentials within their field. Still, as a small company in a small town, hiring people with these credentials or providing training post-hire is difficult. Through the assistance of GSTMW! and the Going PRO Talent Fund, Division 27 sent two new hires and one existing technician to the BICSI Installer 1 certification training.

After achieving the base-level installer certification, these technicians can effectively and confidently perform their duties and be prepared to advance through additional levels of training and certification. The success and growth of Division 27 as a company are directly linked to the success and advancement of its technicians. A technical service provider cannot provide services that their technicians are not capable of. Having BICSI-certified technicians gives Division 27 the professional credibility to take on larger projects and continue to grow as a company. This enables them to provide more advanced training for their current staff, hire more entry-level staff, and begin their training process.