Lapeer - Michelle Voss came to the Lapeer Service Center as a Dislocated Worker, drawing UIA benefits. Due to her employer permanently closing, she was also TAA – Trade Adjustment Assistance certified.  A single parent, Michelle had worked the past 10 years in a production setting, but now found herself unemployed having a difficult time finding work at a wage comparable with her previous position.  

After meeting with a Career Coach, Michelle indicated she was interested in exploring other industries and occupations, moving away from manufacturing. After doing some career exploration, Michelle decided she would like to take advantage of the training benefit through Trade Adjustment Assistance.  

Michelle chose to enroll in training for Medical Insurance Billing and Office Administration at Ross Medical Education Center and began training in November 2021. She was able to participate in hybrid courses to get her certification, taking her classes very seriously.  

Michelle received her certificate in June 2022, increasing her employability as she acquired a vocational skill to be competitive in the local labor market.  Michelle worked diligently on her resume and was immediately seeking full-time employment upon course completion.  In early September 2022, Michelle obtained full time employment with MI Eye Institute. Today Michelle earning a higher wage than her previous job as a successful Patient Service Representative in a growing field.